The business analyst is skilled at working with end-users to determine what their needs are. Our business analysts have some technical experience which is useful in determining if a user's requests are feasible. Note that the business analyst is more than just a glorified note taker as he or she is also responsible for drilling down in to each business requirement to ensure that what is being asked for is actually what is needed. Sometimes a user thinks a particular feature is needed when in fact it isn't. Similarly, a user may assume that a particular feature will be included when it hasn't been specified anywhere.

It is also the business analysts role to translate what the user is asking for into a technical form that the software architects and engineers can understand.